Harvard Business review

Remove Boredom and Frustration from Your Customer Journey

Over recent decades, traditional business practices have been increasingly disrupted by technology-empowered business models. Technology and innovation — from online shopping and mobile connectivity to social media- and data-driven marketing — have reconfigured the business landscape and brought new opportunities and challenges. Yet, the basics of the customer experience remain: Consumers recognize a need to […]

Harvard Business review

My Boss Doesn’t Trust Me

“Getting Along” is an advice column to help you tackle common — and messy — people problems, by workplace expert Amy Gallo.  Dear Amy, I was hired within the last year into a senior technical leadership role in the U.S. Department of Defense. I was told that I was the best candidate for the job […]