Harvard Business review

How Leaders Can Build Connection in a Disconnected Workplace

For too long, workplace connection has been thought of as something that just happens during the workday, whether via hallway conversations, water-cooler moments, or grabbing coffee. With spontaneous moments of connection more challenging to recreate in a remote or hybrid environment, managers need to take a more proactive approach, especially given how important connection is to […]

Harvard Business review

Communicating Authentically in a Virtual World

One of the most common leadership buzzwords amongst both executives and academics is “authenticity.” Meta COO Sheryl Sandberg emphasized that “leaders should strive for authenticity over perfection,” while Howard Schultz, former CEO of Starbucks, noted, “the companies that are lasting are those that are authentic.” Indeed, research studies have similarly affirmed the importance of authenticity […]

Harvard Business review

Where Do Salespeople Fit in the Digital World?

Business-to-business selling used to rely primarily on face-to-face meetings. Even before the pandemic, many interactions were shifting to digital; during the pandemic, video meetings have become the norm. As companies look toward the future, they must reassess the role of personal selling in finding new customers and expanding sales to existing clients. In-person meetings between […]

Harvard Business review

Leadership Training Shouldn’t Just Be for Top Performers

Senior leaders often receive most of their leadership training during the final chapters of their careers, when they have the most experience. Organizations also go to great lengths to conduct annual performance and talent reviews to identify high-performers and high-potentials (HiPos) and offer them ample development. In both scenarios, the individuals who receive the most […]