Aviation

Experienced Mechanical Systems Customer Support Engineer job at Boeing in Bengaluru

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R & D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee well-being.

At Boeing, we are inclusive, diverse, and transformative.  

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview

Boeing India Engineering is currently looking for an Experienced Mechanical Systems Customer Support Engineer (Payloads/Interiors) to join the team in Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service.

Primary Responsibilities:

  • Assessing and resolving product/process issues through the product life-cycle.
  • Leading research of technical, operational and quality issues that cannot be resolved by the customer.
  • Providing analysis of interim and final engineering solutions to return airplanes to revenue service.
  • Working with multi-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformance.
  • Assesses complex system events reports to resolve potential safety issues.
  • Writes documentation of hardware related problems.
  • Develops customer correspondence for continued safe operation and maintenance of equipment.
  • Solves problems and provides other support of fielded hardware over the entire product life-cycle.
  • Willing to support a 24/7 on-call rotation schedule and the ability to work variable shifts, including weekends or overtime.
  • Being a self-starter with a positive attitude, high ethics, and a track record of working optimally under pressure in a time-constrained environment.
  • Execute work independently without supervision
  • Proactively seek information and direction to optimally complete the statement of work.
  • Must be able to work collaboratively with cross-functional team. Must be willing to work flexible hours (early or late as needed) to interface with Boeing personnel around the world.
  • Demonstrate strong written, verbal and interpersonal communication skills. Be proficient in written and spoken English.
  • Experience with airworthiness regulatory agencies.
  • Experience supporting end users in a customer service role.
  • Experience collaborating with multiple team functions
  • Knowledge of payload systems installed on Boeing commercial airplane models (software and hardware) as it applies to maintenance and operations
  • Knowledge of repair, maintenance and retrofit processes and practices
  • Knowledge of airplane’s maintenance and flight operation documentation
  • Knowledge of the Airworthiness Directives and related Service documents
  • Experience in system’s failure analysis, root cause analysis, and troubleshooting on Boeing commercial airplane models

Preferred Qualifications (Desired Skills/Experience):

  • 8 to 11 years of experience in structures engineering.
  • Experience supporting end users in a customer service role.
  • Experience working with MRB (Material Review Board) activities related to aircraft structures.
  • Experience working transport category airplane certification or production/fleet support projects involving FAA approval.

Typical Education & Experience:

  • Bachelor or Master in Engineering (preferably in Aeronautical / Aerospace or equivalent discipline) with 8 to 11 years of work experience.

Relocation:

This position offers relocation based on candidate eligibility.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is the worlds largest aerospace company and leading manufacturer of commercial jetliners and defense space and security systems. As Americas biggest manufacturing exporter the company supports airlines and U.S. and allied government customers in more than 150 countries. Boeing products and tailored services include commercial and military aircraft satellites weapons electronic and defense systems launch systems advanced information and communication systems and performance-based logistics and training.

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